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Our team is ready to help you with your fiber infrastructure needs.

Office Address

69469 Weinheim Erfurter Straße 1, Germany

Phone Numbers

Main:+49 176 24495080

Email Addresses

General: info@hermelumenetworks.com
Sales: sales@hermelumenetworks.com

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM

Find Our Office

Visit us at our Istanbul headquarters for in-person consultations

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69469 Weinheim Erfurter Straße 1
Germany

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Frequently Asked Questions

Quick answers to common questions about our services and processes

How long does a typical fiber installation take?

Installation time varies depending on project scope, but most corporate installations are completed within 2-4 weeks from project start. We provide detailed timelines during the planning phase.

Do you provide 24/7 support?

Yes, we offer 24/7 monitoring and support services for all our maintenance contracts. Emergency response times are typically under 2 hours for critical issues.

What industries do you specialize in?

We serve healthcare, education, corporate offices, manufacturing, hospitality, and government sectors. Our solutions are customized for each industry's specific requirements.

Can you upgrade existing network infrastructure?

Absolutely! We specialize in upgrading legacy systems to modern fiber infrastructure with minimal disruption to your operations. We conduct thorough assessments before proposing upgrade paths.

What warranty do you provide?

We provide comprehensive warranties on all installations: 5 years on fiber cables, 3 years on active equipment, and 1 year on labor. Extended warranty options are also available.

How do you ensure network security?

We implement multiple security layers including encryption, access controls, monitoring systems, and regular security audits. All solutions comply with industry standards and regulations.